Hi there. I’m Kate.

I’m a globally recognized UX expert who shapes how millions of professionals think about digital experiences.

I’ve been working in experience design since 2010. My research findings and recommendations influence industry standards.

I excel at leading design professionals to deliver their best work and achieve business goals.

I’m Senior Vice President of Research and Content at Nielsen Norman Group.

Publications + Appearances

Events

Future Product Days
Mainstage Speaker - 2025
Voted Best Speaker

WaysConf
Mainstage Speaker - 2025
Voted Best Speaker

UX India, Bangalore
Keynote Speaker - 2024

The Future of UX
Speaker - 2021

FITC Spotlight UX
Speaker - 2020

Résumé

Experience

Senior Vice President
Nielsen Norman Group
Jan 2026 – Present

Vice President of Research and Content
Nielsen Norman Group
Dec 2022 – Jan 2026

Director
Nielsen Norman Group
Apr 2022 – Dec 2022

Senior User Experience Specialist
Nielsen Norman Group
Nov 2019 – Apr 2022

UX Design
Viget Labs
Feb 2015 – Apr 2015

Frontend Developer + Content Manager
IBM
May 2011 – Feb 2015

Expertise

UX research
Planning, conducting, analyzing, & interpreting

Training
Coaching & upskilling stellar UX research teams

Insights
Translating research findings into decisions that drive business goals

ResearchOps
Policies, tools, & processes to improve quality & efficiency of research

Communication
Presentations, public speaking (for any audience size), & writing

Education

Master of Science in Information Science
University of North Carolina | 2015
Specialization: Human-Computer Interaction

Bachelor of Science in Information Science
University of North Carolina | 2013
Second Major: English

Let’s Talk

A Quick Intro

Hear a bit about my background, work, and philosophy around the design of AI systems and products by listening to this 15-minute podcast interview with Fuego UX.

The AI Adoption Gap

In September, I traveled to Poland and Denmark to present my research findings to help designers understand why their AI features won’t get used — and how to bridge the AI adoption gap.

Check out the recording published by FutureProductDays for a sample of my speaking style.