Résumé

Experience

Oct 2026 – Present

Partner
Gibbons & Moran

Jan 2026 – Jun 2026

Senior Vice President of Research and Content
Nielsen Norman Group

Dec 2022 – Jan 2026

Vice President of Research and Content
Nielsen Norman Group

Apr 2022 – Dec 2022

Director
Nielsen Norman Group

+ Show earlier roles, 2011–2022− Hide earlier roles

Nov 2019 – Apr 2022

Senior User Experience Specialist
Nielsen Norman Group

May 2015 – Nov 2019

User Experience Specialist
Nielsen Norman Group

Feb 2015 – Apr 2015

UX Design
Viget Labs

May 2011 – Feb 2015

Frontend Developer + Content Manager
IBM

AI strategy

Identifying where AI actually delivers value, what to build, and what to stop paying for

AI research

Testing AI products and systems with the people meant to use them

Adoption diagnosis

Pinpointing where a deployed system isn’t being adopted and why

Research practice

Planning, running, and interpreting research—and building teams that can do it well

Communication

Turning findings into decisions executives will act on

University of North Carolina | 2015

Master of Science in Information Science
Specialization: Human-Computer Interaction

University of North Carolina | 2013

Bachelor of Science in Information Science
Second Major: English